Product not issued

• 1. Introduction
• 1.1 This policy outlines the procedures and rules regarding products that have not been issued after purchase on DarkArk.online.
• 1.2 By making a purchase on our website, you agree to this policy and our general Terms of Service.
• 2. Definition of "Product Not Issued"
• 2.1 A product is considered "Not Issued" if the customer has completed the payment, but the product or service has not been delivered or accessed.
• 2.2 This applies to digital products such as accounts, templates, and services offered on our platform.
• 3. Possible Reasons for Non-Issuance
• 3.1 Payment verification is still pending.
• 3.2 System errors or technical issues preventing automatic delivery.
• 3.3 The product is temporarily out of stock or unavailable.
• 3.4 Violation of our terms (e.g., fraudulent activity, multiple failed payments).
• 4. Customer Responsibilities
• 4.1 Customers must ensure they provide a valid email address for receiving product delivery.
• 4.2 Customers should check their spam or promotions folder in case of email delivery issues.
• 4.3 Customers must contact support if the product is not received within the expected timeframe.
• 5. Resolution Process
• 5.1 If a product is not issued within the stated delivery time, customers should contact our support team at zghariservices@gmail.com.
• 5.2 We will investigate and respond within 24-72 hours.
• 5.3 If the issue is due to a system error, the product will be issued as soon as possible.
• 5.4 If the product cannot be issued due to stock issues, an alternative solution or refund may be offered.
• 6. Refund & Replacement Policy
• 6.1 Refunds are only provided if the product cannot be issued after investigation.
• 6.2 Customers may be offered an alternative product of equal value instead of a refund.
• 6.3 Refunds may take 3-7 business days to process, depending on the payment method.
• 7. Contact Us
• 7.1 If you experience a product not being issued, please contact us immediately at zghariservices@gmail.com.
• 7.2 Our support team will assist you as quickly as possible to resolve the issue.